Last updated: July 9, 2026
We collect information you provide when creating an account, booking shipments, or contacting us. This includes your name, email address, company name, billing address, payment information, and shipment details (sender and recipient addresses, package information). We also automatically collect usage data, IP addresses, browser type, and cookies when you use our Service.
We use your information to provide and improve the Service, process shipments and payments, send transactional emails (booking confirmations, invoices, delivery notifications), respond to support requests, detect and prevent fraud, comply with legal obligations, and communicate important updates about the Service.
We share your information with carrier partners (FedEx, UPS, GLS, Roadie) as necessary to process your shipments. We also share data with payment processors (Authorize.net) to handle transactions, and with service providers who assist us in operating the platform (AWS, Resend, Railway, Vercel). We do not sell your personal information to third parties. We may disclose information when required by law or to protect our rights.
Shipment information including sender and recipient addresses, package details, and tracking numbers is shared with the selected carrier to facilitate delivery. This information is subject to the carrier's own privacy policy. Recipient information you provide is used solely to complete the shipment and is not used for marketing purposes.
Payment card information is processed securely through Authorize.net and is not stored on our servers. We store only a tokenized reference to your payment method for future transactions. All payment data is encrypted in transit using TLS.
We retain your account information and shipment history for as long as your account is active or as needed to provide the Service. We may retain certain information for longer periods as required by law, for tax and accounting purposes, or to resolve disputes. You may request deletion of your account and associated data by contacting us.
We implement industry-standard security measures including encryption in transit (TLS), encrypted data storage, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee the absolute security of your information.
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser, though disabling cookies may affect the functionality of the Service.
Our Service integrates with third-party services including Sentry (error monitoring), AWS S3 (label storage), Resend (email delivery), and carrier APIs. These services have their own privacy policies and data practices. We encourage you to review their policies.
Depending on your location, you may have rights to access, correct, delete, or export your personal data. You may also have the right to object to or restrict certain processing. To exercise these rights, contact us at support@shipagent360.com. We will respond to requests within 30 days.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California rights, contact us at support@shipagent360.com.
The Service is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of the Service after changes take effect constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at support@shipagent360.com or by mail at ShipAgent360, San Clemente, CA 92673.
By using ShipAgent360, you acknowledge that you have read and understood this Privacy Policy. View our Terms of Service →