Last updated: July 9, 2026
By accessing or using ShipAgent360 ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including businesses and their authorized representatives.
ShipAgent360 is a multi-carrier shipping platform that provides real-time rate quotes, shipment booking, label generation, tracking, and invoicing services. We act as a freight broker, facilitating shipments between you and our carrier partners including FedEx, UPS, GLS, and Roadie.
To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account.
ShipAgent360 facilitates shipping services through third-party carriers. All shipments are subject to the terms, conditions, and liability limitations of the selected carrier. We are not responsible for carrier delays, lost packages, or damage beyond what is covered by declared value or carrier liability. Prohibited items as defined by each carrier may not be shipped through our platform.
Shipping rates displayed are estimates based on information provided and may be adjusted based on actual package dimensions and weight. You authorize ShipAgent360 to charge your payment method for all shipments booked through the platform. Invoices are due upon receipt unless otherwise agreed in writing. Late payments may result in account suspension.
Carrier liability is limited to the declared value entered at time of booking or the carrier's standard liability limit, whichever is lower. ShipAgent360 is not an insurer and does not provide shipping insurance. You are responsible for obtaining adequate insurance coverage for high-value shipments.
Shipments may be cancelled prior to carrier pickup. Refund eligibility depends on the carrier's cancellation policy. Once a label has been scanned by the carrier, cancellation may not be possible. Any refunds issued will be applied as credits to your account or returned to your payment method within 7-10 business days.
If you access the Service through our API, you agree to use it only for lawful purposes and in accordance with our API documentation. We reserve the right to rate limit, suspend, or revoke API access for abuse, excessive usage, or violation of these terms.
All content, features, and functionality of ShipAgent360, including but not limited to software, text, graphics, and logos, are owned by ShipAgent360 and are protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.
To the maximum extent permitted by law, ShipAgent360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability to you shall not exceed the amounts paid by you to ShipAgent360 in the three months preceding the claim.
You agree to indemnify and hold harmless ShipAgent360, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these Terms, or your shipment of prohibited or improperly declared items.
We reserve the right to suspend or terminate your account at any time for violation of these Terms, non-payment, or any reason we deem necessary to protect the integrity of the Service. Upon termination, your right to use the Service immediately ceases.
We may modify these Terms at any time. We will notify you of material changes by email or by posting a notice on the Service. Your continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.
These Terms shall be governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in California.
If you have questions about these Terms, please contact us at support@shipagent360.com.
By using ShipAgent360, you acknowledge that you have read, understood, and agree to these Terms of Service. View our Privacy Policy →